Role Summary
We are looking for an enthusiastic and dedicated individual to join our team within the Ophthalmology Department. The West of England Eye Unit is a busy department, that is constantly evolving to adapt to our growing number of patients. We are looking for a motivated individual who thrives in a fast-paced environment.
In this role, you will be an integral part of the team and the first point of contact for our patients. You will play a key role in delivering a high standard service by managing communications, booking and cancelling appointments, and ensuring patient information is handled efficiently and accurately.
Key responsibilities include:
- Managing Telephone Enquiries and Appointment Requests:
Respond promptly and professionally to incoming calls, handle appointment requests, provide clear information, and support patients with any queries or concerns. - Booking Patient Appointments:
Accurately schedule patient appointments from waiting lists, ensuring all details are correct and appointments are arranged in a timely manner. Identify and escalate any capacity issues where necessary. Manage appointment cancellations and rebook patients promptly, minimising delays and optimising clinic capacity. - Managing Waiting Lists:
Monitor and validate waiting lists to ensure patients are booked within appropriate timeframes and according to clinical priority. - Clinic Coordination:
Work closely with clinicians, nurses, and administrative staff to ensure clinics are utilised effectively and run smoothly. - Compliance and Confidentiality:
Ensure all work is carried out in accordance with NHS policies, maintaining strict patient confidentiality at all times. - General Administrative Duties:
Provide administrative support to the department as required.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
We are looking for an individual to provide an efficient, professional administrative and clerical service to the Ophthalmology Department within the Surgical Services Division. You will form an essential part of an extremely busy team, ensuring patient appointments are booked accurately and that patient information is updated regularly and in a timely manner.
You will be responsible for delivering effective and compassionate communication to both patients and staff, helping to ensure the smooth running of the service and contributing to a positive patient experience.
In addition, you will be expected to manage a high volume of telephone enquiries, coordinate appointment scheduling in line with clinical priorities, and support the effective management of waiting lists. You will work closely with clinical and administrative colleagues to ensure clinics are utilised efficiently, escalating any issues related to capacity, delays, or patient concerns where appropriate.
This role is ideal for someone who enjoys working in a fast-paced environment and thrives as part of a team working towards a shared goal. Strong organisational skills, the ability to prioritise workload, and a proactive approach are essential to succeed in this position.
If you feel you are well suited to this role, we would be delighted to hear from you. Informal visits to the department are welcomed and encouraged, giving you the opportunity to meet the team and gain a better understanding of the role.
Working Pattern: Monday - Friday, 09:00-17:00
Interview Date: To Be Confirmed
Please note, this is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.
For further information please contact: Charlotte Hornby, Admin Line Manager on charlotte.hornby3@nhs.net or Stephanie Wright, Service Co-ordinator on stephanie.wright25@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
