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Booking Clerk - Surgery Booking Office

Main Responsibility

Provide an efficient and responsive patient administration and appointment booking service for suspected cancer referrals.

Manage a large volume of calls daily using the Openscape Contact Software system.

Use multiple computer systems as required within the department such as MYCARE, NHS E-Referral Service and MS Office applications 

Actively take part in implementing, maintaining and improving the department’s computer systems and the processes required to meet the demands of the new technology.

Ensure that the professional image and high standards of the Trust are maintained.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we'd love to hear from you.

About the role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

An exciting opportunity has arisen for an enthusiastic and flexible individual to work within the Surgery Booking Team. The successful candidate will be responsible for administering the booking of appointments for patients across a number of surgical specialties. The post holder is required to have previous clerical experience. Excellent communication skills and the ability to work as part of a team.

This post is for 37.5hours per week, hours to be 09:00-17:00 daily. We recommend all applicants contact Emily Trump, Team Leader, for an informal chat about the role or a visit to the department, 01392 403020.

Working Pattern: 09:00-17:00

Interview Date: 20 December 2022

For further information please contact Emily Trump, Team Leader on 01392 403020 emily.trump@nhs.net

This is a fixed term contract for 9 months.  For current NHS employees this post could be a secondment opportunity.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It’s never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey.

Apply

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