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Apprentice Administrative Assistant

Please Note: The application deadline for this vacancy has now passed.

Role Summary

The apprentice administrative assistant will work on a rotation within the Clinical Genetics referral, appointment and clinic prep sectors, under the supervision of the Outpatient Slot Manager/Team Leader. Details of what this role entails can be found within the job description provided. 

The Royal Devon University Healthcare Foundation Trust is running a Level 3 Business Administration Apprenticeship which will be run over 12 - 18 months. We will be delivering tutorials, two days a week every three weeks. We will be teaching you knowledge, in which you will start to implement in your workplace. You will be building a showcase portfolio to demonstrate your skills, knowledge and behaviour that you have learnt from the course, as well as working towards off the job hours (approx. 20%) to gain extra knowledge and skills and working on a project/implementation of a new idea.

There will be a number of topics covered in the Level 3 Business Admin Apprenticeship. These are the standards we will be covering: Customer Service, Information Technology, Record and document production, Interpersonal skills, Communications, Quality, Planning and organisation, the organisation, Value of your skills, Stakeholders, Relevant regulations, Policies, External environment factors, Professionalism, Personal qualities, managing performance, Adaptability, Responsibility, Decision making, Project management, Processes.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The Peninsula Clinical Genetics Service are looking to recruit an enthusiastic, highly organised and motivated individual to join the team as an Apprentice Admin Assistant. The service covers the Southwest Peninsula (Devon and Cornwall) with the main office being in Exeter and satellite offices in Plymouth and Truro. The service is hosted by the Royal Devon and Exeter NHS Foundation Trust and this post will be based at Heavitree Hospital. 

  • Provide a professional, efficient and accurate administrative support function for the Clinical Genetics outpatient service. This will include a rotation between our referrals team, appointments team and clinic prep team on a weekly basis.
  • To undertake general clerical duties, such as scanning, photocopying, retrieval of medical notes etc.
  • The post holder, may support either a medical or a non-medical team, and will support the team to provide an effective and timely service
  • Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
  • Ensure all information is secure and confidentiality of information is maintained at all times.
  • Ensure the professional image of the Trust is maintained at all times 

To achieve all of this this, you will need to be able to plan, prioritise and organise your own workload efficiently and effectively to meet the changing needs of the department.  We work to tight deadlines to ensure the best possible care, so timely, accurate completion and maintenance of records is essential.

You must be a team player with good communication and interpersonal skills, will have experience of working in an administrative role, and be able to engage and work effectively with colleagues within the multidisciplinary team. 

Excellent general IT skills are essential, and training will be provided to enable you to use Trust IT systems as required.  

For more information on the Job Description and Responsibilities please click the link below.

Details about the apprenticeship:

  • The apprenticeship is 12-18 months long – not all apprentices will enter End Point Assessment at the same time.
  • Apprentices will be required to have or achieved level two English and Maths/C grade and above. The apprentice can complete their Functional Skills alongside their apprenticeship but can only enter for their End Point Assessment once passed their English and Maths.

  • This will help the apprentice progress within an admin career and help develop their knowledge, skills and behaviours.

  • The apprentice must receive off-the job training for a minimum of 20% of the time that they are paid to work.

Working Pattern: Monday - Friday 08:30 - 16:30. Apprentice will be provided with 6 hours per week within these hours to complete apprenticeship work. 

Interview Date: TBC 

For further information please contact Anne Hemus, Slot Manager/Team Leader for Outpatients on 01392 405735.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.


Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

  • National discount services such as the Blue Light Card and Health Service Discounts.
  • Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
  • Car lease schemes.
  • The NHS Pension scheme (one of the most generous and comprehensive in the UK).
  • Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

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