Role Summary
We are reintroducing the role of the Appointment Slot Administrator in our busy Trauma & Orthopaedics team. It is an exciting role that the successful candidate will gain an array of new skills.
You will be responsible for the following tasks
- Support the Administration Line Managers by:
- Coordinating a professional, efficient and effective reception and appointment booking service to patients and visitors in accordance with Royal Devon University Healthcare NHS Foundation Trust policies and standards
- Coordinating an organised and efficient Clinical Out Patient timetable
- Setting up and altering Clinics as required and coordinating room availability
- Ensure all referral processes, pending lists, reminder service reports, appointments and enquiries are dealt with in an efficient and timely manner and escalate to Senior Manager as appropriate
- Undertake general clerical duties to maximise all available outpatient capacity in an appropriate way
- Ensure all information is secure and confidentiality of information is maintained at all times
- Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
- Ensure the professional image of the Trust is maintained at all times
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
We are looking for an enthusiastic and motivated individual to work as part of the team in Trauma and Orthopaedics as an Appointment Slot Administrator.
We are recruiting a full time Appointment Slot Administrator based in the Trauma and Orthopaedics department at the main Hospital, Wonford site.
The role is diverse and requires a self-motivated individual who will be able to adapt to the growth and challenges of the department.
This opportunity is a great role for someone who likes to problem solve and work in a fast-past environment.
This role is extremely beneficial to both the Clinical and the Administration teams. The successful candidate will need to demonstrate that they have strong communication and influencing skills as well as the ability to build excellent working relationships.
Key Responsibility:
- Monitoring Clinics to ensure slots are utilised appropriately across multiple sites (Wonford and Nightingale)
- Managing waiting list work queues to ensure patients are being booked within the appropriate timeframe
- Collating data to find patients without a slot and creating capacity for them to be booked, escalating to Management if there are capacity issues
- Creating spreadsheets from waiting lists to escalate to Management
- Phoning patients to book short notice appointments, maintaining polite telephone manner and confidentiality at all times
- Supporting Rota Co-ordinator with setting up Clinics and ensuring Clinics are set up appropriately
- Being part of the PEOC Family
As a team we always encourage personal development and we would support your continuous training and development
If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you.
Working Pattern: 37.5 hours per week, Monday to Friday (between 08:30 - 17:00)
Interview Date: To be confirmed
For further information, or to arrange a visit, please contact Grace Stokes, Admin Line Manager on grace.stokes1@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
