Role Summary
Main duties:
- Administrative contact for the Therapy, Nursing and Business Support Teams
- Using the Health Roster system, you will add and update clinical staff rotas
- Communicating with the Therapy and Nursing Leads to escalate urgent patient information
- Scanning of Patient notes and uploading into the EPIC System
- Be the first point of contact for all incoming phone calls from various members of staff, patients and departments
- Reschedule Patient Appointments as and when required by Team Leads
- Assist with referrals inputting information onto our EPIC system
- Attend team meetings, prepare agendas and type up minutes and update EPIC as part of the meeting
- Ordering stores, putting away items, organising and ensuring we have a rotation system. Update stores order list and keep up to date
- Travelling between sites to support teams and sometimes to delivery equipment or stores to one of our other sites
- Ensure all medical equipment is annually inspected and ensure paperwork and spreadsheets are kept updated
- Maintaining and updating Excel Spreadsheet’s with Equipment Asset IDs and their locations
- Maintaining records of IT equipment within the teams and ensure they are kept updated
- Support the B4 in therapy with medical clinics
- Take part in the Business Support walkaround for Health and Safety and Fire and to escalate issues as found
- You may be asked to support other teams as is operationally needed
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
This is an interesting and varied role working within our multi-disciplinary teams. This is a generic post covering several teams.
We are looking for a friendly and enthusiastic Administrator to join our South and West cluster within Exeter. This role supports the Therapy and Nursing teams meaning you may be requested to work from various sites across the city. It is an interesting, varied role working in a busy environment. You will also be asked to support Business Support as a central contact in the office.
The ideal candidate will be approachable, friendly and extremely organised due to the variety of the role. The applicant will require excellent communication skills since they will speak / email on a daily basis across a wide range of staff, patients and departments within the NHS and DCC. Accuracy, strong prioritising and problem-solving skills along with empathy when dealing with patient phones calls are required.
We are looking for a team player who is not afraid of hard work and will ensure deliveries are unpacked in a timely manner to ensure clinical staff do not run out of stores. Nursing have a considerable number of stores. We need a go ahead, proactive individual who is keen to help others and not afraid of change which is constant in the NHS environment.
The post holder will need to have a sound knowledge of Microsoft packages such as Outlook, Word and Excel. They will work closely with both various teams and Managers to ensure the needs of the service are met from an administrative focus. You will be able to work both independently and as part of the wider Community Admin team. Previous experience of working within an Administrative role is preferred. There is opportunity to develop this role and set up processes as best practice to improve the working environment for all the teams. Training is provided as is career progression supported.
Working Pattern: Monday to Friday currently but may be some weekend working.
Interview Date: Monday 21st October 2024
Pay - The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers).
For further information please contact: Sharon McAtackney, Locality Business Manager on 07919 141973 sharon.mcatackney@nhs.net or Patrycja Stefaniuk, Admin Line Manager, 07919 141961 patrycja.stefaniuk@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
