Role Summary
An exciting opportunity has arisen for a part-time Band 3 Service Administrator to join the established Waiting List Validation Team. This varied and rewarding role plays a vital part in supporting patient safety across the Trust by ensuring waiting lists are accurate, up to date, and effectively managed.
Key responsibilities include maintaining accurate patient records, supporting waiting list validation activities and responding to patient and staff enquiries, mainly via telephone in a timely and appropriate manner.
This is a rewarding opportunity for someone who wants to make a real difference to the patient experience. Please come and have a look around in our Department.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
If you are enthusiastic about making a difference, enjoy working collaboratively, and want to be part of a team dedicated to improving patient care and reducing waiting times, we would love to hear from you.
We are looking for an individual with a positive, flexible, and proactive approach, together with a commitment to delivering a high-quality administrative service to both patients and colleagues. As you will be speaking with patients and members of the public on a daily basis, excellent communication and interpersonal skills are essential. The successful candidate will be able to use their own initiative, adapt to changing priorities, and demonstrate professionalism and sensitivity when dealing with patients.
You will:
- Communicate effectively with a wide range of people, including patients, clinical teams, and administrative staff.
- Demonstrate empathy, patience, and professionalism in all interactions.
- Produce and send letters to patients.
- Work proactively and adapt to changing demands within a busy environment.
- Support the accurate validation and management of patient waiting lists.
- Maintain accurate records and ensure administrative processes are completed efficiently.
This is an excellent opportunity to join a supportive and patient-focused team, were your contribution will play a key role in improving patient pathways and helping to deliver safe, effective, and timely care.
We offer hybrid working within the Team allowing home working where applicable. However, we do require office attendance on a Friday.
Visits to the department are warmly welcomed and encouraged. If you would like to arrange a visit or find out more about the role, please contact us using the details provided below.
Working Pattern: 30hrs - hours are flexible and we do offer hybrid working allowing home working where applicable, however we do require office attendance on a Friday.
Interview Date: To be confirmed. (In person at the RD&E Wonford).
For further information please contact Aimee Anderson Admin Line Manager on aimee.anderson2@nhs.net
This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.
Please note, this is a fixed term contract until 31st August 2027. For current NHS employees this post could be a secondment opportunity
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
