Role Summary
- Ensure that the administrative service is appropriately resourced and the work is closely aligned to the needs of individual service lines with reference to the broader Trust’s strategic agenda and direction
- Ensure that administrative services function effectively on a day to day basis, supporting the needs of Service Lines and their patients
- Support and motivate the administrative workforce to focus on the needs and experience of patients
- Engender a learning and supportive environment where best practice is shared across the whole organisation and adopted as standard operating practice.
- Promote a culture of continuous improvement and share this knowledge across the trust to improve efficiencies, increase patient care and drive down costs
- Ensure implementation and continual compliance with relevant Standard Operating Procedures (SOPs)
About the Role
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we'd love to hear from you.
About Us
For more information on the Job Description and Responsibilities please click the link below.
More about the role
We have an excellent opportunity for two Administration Service Manager positions to head our dedicated Administration Line Management Team across two areas incorporating Trauma & Orthopaedics, Pain Management and Rheumatology and Specialist Surgery.
You will be accountable for the line management, coaching and development of the divisional administrative and secretarial teams who provide a huge range of administration services. The breadth of this role includes ensuring a duty of care and that administrative services function effectively on a day-to-day basis, supporting the needs of Service Lines and their patients.
The successful candidate will be able to demonstrate that they have strong communication and influencing skills as well as the ability to build excellent working relationships. With a strong and experienced leadership background, these key members of the management team will be adaptable and drive through positive change in an ever-changing climate. You will work collaboratively with the senior management team to promote a culture of inclusive and continuous improvement and share this knowledge across the trust to improve efficiencies and increase patient care.
You will have a good working knowledge of IT systems with the ability to use them to monitor, influence and report on waiting lists and scheduling. You will understand the strategic direction of the Trust and the Surgical Division and how this role can support delivery of these in a challenging and demanding environment. These aspects of the role will require excellent team working skills and an understanding of how to use communication skills to promote positive change.
These are hugely demanding but rewarding positions that would best suit self-driven individuals with a high resilience threshold and the ability to work under pressure whilst meeting multiple deadlines.
Informal discussions and visits to the Departments are welcomed and encouraged.
Working pattern: 37.5 hours a week
For further information please contact Pauline Pople, pauline.pople@nhs.net 01392 408403 and/or Murray Heath, murray.heath@nhs.net, 01392 414658
Interview date: TBC
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close this vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
It’s never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey.