Role Summary
To make and receive phone calls to patients, taking queries, booking repair appointments, entering referrals onto the computer system and making appointment reminder calls.
Ensure all paperwork/electronic notes are actioned; escalating any work or decision making required.
Carry out filing, photocopying, scanning, typing of emails and simple letters as requested by team.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
The Exeter Mobility Centre Wheelchair Service provides wheelchairs to over 7,000 patients across East, North and South Devon with a long term indoor mobility need. There are two main elements of the service; the clinical team provide assessments for manual and powered chairs, which can include specialist seating. The Repair team, which joined the service in June 23, provide on-going maintenance and repairs.
This role will be based in the main office working as part of an Administration team. The post holder will need to take incoming calls, which are mainly from patients and log requests/referrals as required on the in-house patient record system, BEST. The post holder will also need to make telephone calls to patients to remind them of upcoming appointments, prepare paperwork for clinics and take telephone enquiries.
A strong administrative background, excellent telephone manner and ability to remain calm under pressure is required. This is a busy role within a supportive team.
Working Pattern: 22.5 hours across at least 3 days, two of which must include Monday and Friday.
Interview Date: To be confirmed.
For further information please contact: Morwenna Marchant, Associate Clinical Services Manager on 01392 547 400 (option 3) or morwenna.marchant@nhs.net
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
