Role Summary
Your role as a Patient Flow Coordinator would involve working as a member of the team in the Emergency Department collaborating with key teams/departments/wards to ensure the smooth flow of patients through the Majors/Minors area.
To work specifically within Majors/Minors and to operate and maintain, with minimum supervision, a range of clerical and administrative duties, providing a first point of contact for Trust staff and visitors reporting to Minors/Majors.
To track patient progress thought the Majors/Minor Department and maintain records.
Please note that the workstation for this position is in a front line clinical area and therefore the post holder will be exposed to patients who are presenting to ED in an aggressive, distressed or severely ill/injured state.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role:
This is an exciting opportunity to support the out of hours Admin team in the Emergency Department, using a the newly installed innovation computer system EPIC (ASAP Module).
We are looking for an enthusiastic and motivated person to join the Emergency Department administration team as a Patient Flow Coordinator. This vital role works alongside our Medical, Nursing and Site Management teams to co-ordinate the activity within the Emergency department.
You must have outstanding communication and interpersonal skills with a pleasant telephone manner. It is essential that you have the ability to deal with confidentiality issues and be able to provide excellent customer care service. It is vital that patient’s details are accurately recorded, and the relevant documentation is created to support safe patient care.
Dealing with approximately 105,000 attendances per year, the Emergency Department is an exciting and stimulating place to work and benefits from excellent team working. This role would suit someone who has exceptional interpersonal skills, is proactive and looking for a challenge.
The successful candidates will demonstrate the ability to remain calm under pressure and have experience of dealing with the general public, and with difficult/distressed people. A flexible approach to work and an understanding of working in a busy environment with minimal supervision are also essential.
If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you.
Working Pattern:
3-week rolling rota pattern:
Week 1 – Tues 17:00-22:00 / Thurs 17:00-22:00 / Sat 08:00-15:00 / Sun 08:00-15:00
Week 2 – Fri 17:00-22:00 / Sat 15:00-22:00 / Sun 15:00-22:00
Week 3 – Mon 17:00-22:00 / Wed 17:00-22:00
Interview Date: Monday 30th September 2024.
Pay: The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers).
For further information please contact: Harriet Finch, Admin Line Manager on 01392 402549 or via email harrietfinch@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
